Online Mirror Shops, Bathroom, Dressing Table, Overmantle Mirrors

Mirrors4Home operate a policy of Fairness, Courtesy and Co-operation for all our customers and as such we will strive to resolve customer issues amicably, without having to resort to terms and conditions of sale. However as a business we are obliged have to have them in place. By placing an order with Mirrors4Home via the web site, in person or by telephone you agree to be bound by Mirrors4Home Terms & Conditions set out below.

If you receive a confirmation email of your order, you must check that the details are correct as soon as possible and you should print out and keep a copy for your records. This confirmation e-mail amounts to an acceptance by Mirrors4Home of your offer to buy goods from Mirrors4Home and this acceptance is effective regardless of whether or not you receive the e-mail. Mirrors4Home is free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods, any description applied to the goods, the availability of the goods or the order itself. Price and availability information is subject to change without notice.

Certain mouldings used in the production of our mirrors may be unavailable at the time of order. In such circumstances Mirrors4Home will use an alternative moulding of equal quality and similar in style. Therefore mirror designs and styles may vary slightly from those shown on the Mirrors4Home web site.

Mirrors4Home aim to ship all ready-made items within 14 days of receiving your order. However your order may be delayed if the item is not in stock. We regret we are not able to supply dates when our suppliers may get an item in stock. We will keep you updated by E-mail as to the status of your order (unless you ask us not to) Please note that orders for two or more items, we may part-ship if one or more of the items are unavailable. Please note that photographs are for presentation purposes only and may vary slightly from the product. Any additional items displayed in a photograph are for artistic presentation only and not included in the price paid.

Note: Where carriage is charged, this will be shown on your invoice as a separate service and deemed complete upon your receipt of the goods.

Mirrors4Home will give you notice of a scheduled (or otherwise agreed) delivery date, to allow you to make the necessary arrangements to receive the mirror. Mirrors4Home will not accept liability for arrangements that you have made to receive your mirror. The delivery team can wait while you check your mirror for damages, where this is not possible please ensure you contact us within 48 hours of receipt of delivery if there are any issues with your order. Please note due to the nature of the product, we cannot accept responsibility for damages reported after this period. In the event of a delivery being delayed or cancelled due to circumstances beyond our control, we will offer a delivery date as close as possible to the original agreed delivery date. Please note ever with a confirmed delivery dated we would advise you not to pre-book any fitters or contractors until such time as you have been able to inspect the goods and confirmed that are correct and undamaged. Where a delivery date has been advised but the Buyer isn’t present to receive the delivery we reserve the right to charge the customer a minimum of £25 to cover part of the cost of the failed delivery and redelivery. We advise all customers to sign, "NOT CHECKED" with the carrier if you have any doubts about damage upon delivery.

In order that we can offer as competitive rate for deliveries as possible on our mirrors, our vehicles are manned by only one person. The driver will unload the goods for you; however we will need you to provide suitable help in the unloading of mirrors with any length over 1.3 meters. If you are unable to do this, we can provide a second person at an additional charge but must be contacted in advance for a quote. Please note, if you have not informed us in advance and you are unable to provide assistance for these larger mirrors, we will need to redeliver at another time and you will be required to pay an additional delivery charge. Our delivery team will happily unload to a ground floor room. As they are not insured whilst on your property we regret that they can not deliver to upstairs rooms. If your property has any access restrictions for larger vehicles, please inform us prior to placing your order.

We accept a broad range of payment types - including Visa, MasterCard, Maestro, solo, delta, JCB and American Express. Your order will only be processed subject to payment being authorised. Please note that the payment transaction will take place prior to delivery. Mirrors4Home uses World Pay for online credit and debit clearing, in conjunction with the Royal Bank of Scotland. The Transaction will appear on your statement as LeCira or SecureIT which is part of the Lecira Group. For your convenience we are also able to take payments by cheque, phone, fax or mail.

Credit and debit cards are debited before items are shipped by Mirrors4Home. All prices include sales taxes (where applicable) unless otherwise stated. Shipments to your delivery address maybe subject to import duties and taxes which are levied once a shipment reaches your country. Any such additional charges to clear customs must be borne by you. You should note that customs policies vary widely from country to country so we advise that customers contact their local customs office for further information. Note that international shipments are subject to opening and inspection by customs authorities.

With all hand made items made to measure there are certain manufacturing tolerances that come in to play, especially with wood mouldings. When Cutting heads wear this leads to moulding dimension changes which in turn can result in a slightly different overall frame size. These tolerances are normally kept to a minimum but 5-15mm is not uncommon and is deemed as within our manufacturing tolerance.

Should you require a more accurate size within 3-5mm where for example a frame must fit into a recess please ensure this is requested at time of order, as sizes within our normal tolerance range will not be rectified. Where differences exceed sizes in our normal tolerance range, the will be replaced under our 100% satisfaction guarantee scheme.

We want you to be completely satisfied with your purchase. Under the Mirrors4Home 100% Satisfaction Guarantee, you have the right to cancel your order within 7 working days of placing your order on all ready made frames. This does not apply to any bespoke mirrors including all our art deco mirrors and all made-to-measure mirrors supplied under our bespoke manufacturing service, which includes glass, acrylic and steel products cut to size. Unfortunately such mirrors are non-returnable and non-refundable.

In the event that you wish to cancel your order prior to any commencement of work, you should do so in writing (or by email) please, within 7 working days of receiving your mirror. a full refund will be issued, unless payment has been made by Credit or debit card or any such payment method that incurs bank charges. In such instances a refund will be made less any banking charges incurred in accepting your method of payment.

Special Notes : All our "Standard size" range are also treated as a made to measure, as whilst we use Standard size mirrors, each frame and assembly procedure is produced and completed to order.

In the unlikely event of you wanting to return your mirror, it should be returned undamaged in appropriate packaging to ensure its safe arrival at Mirrors4Home. All returns are inspected on arrival and we regret that refunds cannot be issued if the goods are found to be damaged. Please return the mirror to the address specified below. We will refund the total amount paid for the goods (including VAT), less the cost to us for the original delivery charges* and up to 5% of the invoice value for charges incurred by the credit/debit card processing within 30 days of receiving the returned your mirror. Where the mirror was supplied with free delivery, a deduction will be made to recover our delivery costs.

*A minimum deduction of at least £14.75 (including vat) will be made from any refund for returns (other than faulty goods) to cover the cost of outgoing carriage.

Special Note: If you wish to return unwanted goods we strongly advise you to send your package by registered post or courier and to maintain sufficient insurance to cover the value of the goods. We cannot be held responsible for goods lost or damaged in transit when returning.

Product returns must be delivered to:

Attn: Returns Dept

Mirrors4Home Unit 6 Swinton Hall RdIndustrial Estate

Pendlebury Rd

Swinton

Manchester

M27 4AJ

Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000 and forms part of our Terms and Conditions of Sale. If you have any specific queries regarding our returns policy please email: customerservice@Mirrors4Home.co.uk.

We collect your personal information in order to provide you with the best possible service. The type of personal information includes:

•Your name
• Address
• Phone number
• e-mail address

We will never collect sensitive information about you or any payment information without your consent. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). The information we hold will be accurate and up to date as far as possible. If you find any inaccuracies please inform us and we will correct it as soon as possible. The personal information, which we hold, will be held securely in accordance with our internal security policy. If you have any questions/comments about privacy, you should email us at customerservice@Mirrors4Home.co.uk and we will endeavour to reply within 2 working days.

We at Mirrors4Home are aware of the growing concern of internet users regarding the widespread distribution of their personal information, and are taking measures to protect our customers' and visitors' privacy. We do not sell or redistribute our e-mail lists to third parties or spammers.

The information submitted, whether it is a purchase, a download of a demo product, or simply joining our mailing list, remains confidential and is for our records only. We keep this information so that we can notify customers of product upgrades, announcements, and new releases. If a customer/user does not wish to receive this information, they can manually request to be removed from our mailing lists at any time, by simply by sending unsubscribe mail or choosing the 'remove me' option at the end of our e-mails.

These measures, along with our belief that it is up to the individual to determine what may be done with their personal information, ensures that any information submitted on our site will be kept confidential. If you have any questions or concerns regarding this matter, please contact us.

Mirrors4Home will periodically contact customers, prospects and subscribers via email, as part of a pro-active e-marketing strategy. The company undertake to send only such information that is deemed likely to be of interest or of value to the recipient, such as announcements, new developments, new product launches, special promotions, give-aways, virus warnings and security advisories.

The company do not send unsolicited emails that do not comply with our anti-spam policy. Mirrors4Home ensures all contact information held is kept strictly confidential and we do sell, rent or re-distribute such lists to any other organisation. Mirrors4Home occasionally buy opt-in mailing lists from 3rd party specialists. To ensure we do not breach our own anti-spam policy, we provide a fully automatic 'remove me option to the bottom of all our mailings. This option permanently removes the email from our lists.

This liability section applies only to the extent permitted by law. Except as set out below, neither Mirrors4Home.co.uk nor any of their directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. Mirrors4Home.co.uk does not accept liability (except as set out below) for any errors or omissions and reserves the right to change information, specifications and descriptions of listed goods, products and services. Mirrors4Home.co.uk does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of or damage to property and/or loss from claims of third parties arising out of the use of the Mirrors4Home.co.uk web site or for any products purchased from the Mirrors4Home.co.uk web site. Mirrors4Home.co.uk will only be liable for direct loss up to a maximum total of the price of the product purchased in respect of any claim

Mirrors4Home.co.uk reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Mirrors4Home.co.uk site. These terms and conditions will apply to your order once you have received your confirmation email. They will supersede any other terms and conditions in whatever form given. Please print and retain a copy of the terms and conditions once you have received your confirmation email.

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